For Brokers: Frequently Asked Questions

How Archer Health works with benefits brokers and consultants, and what brokers need to know about positioning onsite care for their mid-sized clients.

The Broker Relationship

Does Archer Health work with brokers?

Yes. Brokers and benefits consultants are central to how we go to market. The vast majority of our client relationships are sourced and supported through broker partners, and we operate as a partner — not a competitor — to the broker community.

How does Archer Health compensate brokers?

We support standard broker compensation arrangements consistent with industry norms and applicable regulations. Specific structures are discussed during the partner onboarding conversation and are designed to align broker incentives with client outcomes.

Will Archer Health try to disintermediate the broker?

No. The broker is the primary relationship holder for the client, and Archer Health works through and with the broker, not around them. Our role is to deliver an excellent program and make the broker look good for recommending it.

Can I bring Archer Health to a client conversation?

Absolutely. We're happy to participate in client meetings, finalist presentations, and stewardship reviews. We can lead the conversation, support the broker's pitch, or stay in the background — whatever fits the broker's preferred process.

Positioning for Clients

What kinds of clients are best fits for Archer Health?

Our strongest fits are self-funded or level-funded employers with 100 to 1,500 employees concentrated at one or a few locations, with workforces that have historically had limited primary care access — manufacturing, logistics, healthcare support, school districts, municipalities, and similar organizations are particularly strong fits.

When should a broker bring up onsite care with a client?

The most natural conversations happen when a client is facing rising healthcare costs, considering a move from fully insured to self-funded, looking for ways to differentiate their benefits in a competitive labor market, or experiencing claims issues that suggest under-utilization of primary care. Onsite care is also a powerful conversation in stewardship reviews, where the broker can position it as the next step in a multi-year strategy.

What about clients who are too small?

Below 100 employees, the economics are typically challenging. For smaller clients, we can sometimes participate in shared near-site arrangements with other employers in the same geography, or recommend virtual-first models that work at smaller scale. We'll be honest with brokers about whether a particular client is a fit.

What about fully insured clients?

The financial ROI on onsite care is strongest for self-funded plans. For fully insured clients interested in onsite care, the conversation usually expands to include a parallel evaluation of self-funding or level-funding. Many of our most successful client implementations involve a coordinated transition: moving to self-funded at the same time as launching the clinic.

How the Process Works

What does the sales process look like?

A typical engagement starts with a 30 to 45 minute discovery conversation between the broker, the client, and Archer Health. From there, we provide a proposal tailored to the client's workforce and goals, followed by deeper diligence, finalist meetings if needed, and contract negotiation. Total time from first conversation to signed contract is typically 8 to 16 weeks, depending on client decision-making timelines.

What information do you need to put together a proposal?

We typically need workforce size, geographic distribution, current funding model (fully insured, self-funded, level-funded), recent claims experience if available, and any specific goals or constraints the client has. The more we know, the more accurate the proposal.

How long does implementation take?

Three to six months from contract to opening day for a typical onsite clinic, depending on space readiness and clinician recruitment. Hybrid and virtual-first programs can sometimes launch faster.

Can Archer Health work with clients in any state?

We operate in many states and can typically expand into new geographies for the right client situation. Specific state availability is confirmed during the proposal phase.

Pricing and ROI

How is Archer Health priced?

Most programs are priced per employee per month (PEPM), typically between $25 and $60 depending on staffing model, hours of coverage, services included, and geography. We can also structure cost-plus or hybrid arrangements depending on client preferences.

What ROI should I project for a client?

Well-designed programs typically deliver 1.5x to 3x ROI over a three-year horizon for self-funded clients. Year one is usually break-even or modest savings; years two and three are where the strongest returns appear. We provide detailed ROI projections during the proposal process based on the client's specific situation.

What savings categories should I emphasize with clients?

The largest savings categories are reduced ER and urgent care utilization, fewer specialty referrals, lower pharmacy costs (especially with onsite dispensing through ArcherRX), productivity gains from less time lost to medical appointments, and catastrophic claim avoidance from earlier detection of serious conditions. The last category is often the largest financial impact but the hardest to attribute precisely — worth setting expectations on this with clients.

What's the typical engagement rate, and why does it matter?

Strong programs achieve 50 to 70 percent engagement within 12 to 18 months. Engagement is the single biggest predictor of ROI — a clinic at 60 percent engagement is a fundamentally different financial product than the same clinic at 25 percent. Brokers should set realistic engagement expectations with clients and emphasize the role of leadership communication and program design in driving engagement.

Differentiating from Other Vendors

How is Archer Health different from larger onsite clinic vendors?

The largest legacy vendors in the onsite clinic space were built for very large employers — Fortune 500 companies, hospital systems, school districts with thousands of employees. Their cost structures, staffing models, and operational approaches were designed for that scale and don't translate well to smaller employers. Archer Health was built specifically for the 100 to 1,500 employee segment, with cost structures and operational models designed from the ground up for that workforce size.

How is Archer Health different from telehealth-only vendors?

Pure telehealth platforms typically connect employees to whichever clinician is available, without continuity of care. The relationship is transactional and the impact on chronic condition management is limited. Archer Health combines onsite or hybrid presence with virtual care extensions, all delivered by the employee's own primary care clinician. The continuity is what drives the clinical outcomes.

What about direct primary care models?

Direct primary care (DPC) models share many features with our approach. The main differences are that DPC typically involves the patient paying a monthly membership fee directly to the clinician, whereas onsite care is funded by the employer; and onsite care is typically embedded in the workplace rather than at a separate DPC clinic. The two models can complement each other in some employer situations.

Support for Brokers

What support does Archer Health provide to brokers?

We provide proposal support, finalist meeting participation, client implementation support, ongoing stewardship reporting, and educational content. We can also provide co-branded materials for broker use with clients, and participate in broker-hosted events or webinars.

Can I see case studies or references?

Yes. We can share case studies and provide references from clients of similar size and industry to a prospective client. Reference conversations are typically arranged after a client has progressed past the initial discovery phase, out of respect for our existing clients' time.

Where can I learn more about how onsite care works?

Our blog and resource library at archerhealth.com cover the major topics — economics, ROI, implementation, plan design considerations, and case studies. We also offer educational sessions for broker teams on request.

Getting Started as a Broker Partner

How do I become a broker partner with Archer Health?

Reach out at hello@archerhealth.com or 601-565-0075 to start a conversation. The first step is typically a 30 to 45 minute introduction call to understand your client base, your typical client profile, and how onsite care could fit into your existing recommendations. From there, we can discuss formal partnership structures and start identifying client opportunities together.

Do I need a formal contract before bringing Archer Health to a client?

No. Brokers can introduce Archer Health to clients without any formal partnership in place. Formal partnership agreements are typically put in place once an active client opportunity emerges, but they're not a prerequisite to an introductory client conversation.